Last Updated on [July 2024]

Welcome to our website. The Hira Collective 15217695 Canada Inc. (“Company”, “we”, “our” or “us”) respects your privacy and is committed to protecting it.

This Privacy Policy governs your access and use of our website, www.thehiracollective.com including any content, functionality or services offered through our website or related landing pages (collectively, “Site”) whether as a guest or a registered user. In this Privacy Policy “you” or “your” refers to any individual who accesses our Site.

The Hira Collective (15217695 Canada Inc) Inc. ("The Hira Collective (15217695 Canada Inc)," "we," "our," or "us") is committed to protecting your privacy. This Privacy Notice applies to our websites, including The Hira Collective (15217695 Canada Inc) (our "Sites"), our mobile apps for iPhone and Android mobile devices (our "Apps"), and to our other product and service offerings (collectively, our "Service"). This Privacy Notice explains how we collect, use and disclose personal information of the users of our Service, including practitioners, treatment providers, instructors, and representatives of studios who use the Services to list their services and/or to offer treatment ("Practitioners") and individual customers who are interested in obtaining such services and/or treatment ("Customers"). By accessing or using our Sites, Apps, or other features of our Service, you signify that you have read and understood this Privacy Notice, so please review it carefully. Please note that this Privacy Notice does not apply to our processing of information about employees or job applicants.

PLEASE READ THIS PRIVACY POLICY CAREFULLY BEFORE USING OUR WEBSITE

Please review our Privacy Policy carefully. This Privacy Policy is legally binding as of the date you access our Site. By using our Site or by clicking to accept or agree to the Terms of Use and Privacy Policy when this option is made available to you, you expressly accept and agree to be bound and abide by this Privacy Policy. If you do not agree to the Privacy Policy, you must not access or use our Site or Services.

This Privacy Policy sets out how we collect information from you when you visit our Site, either automatically, or through certain voluntary actions you may take while visiting our Site, including but not limited to, accessing, purchasing or downloading any products, content or resources available on our Site or engaging or interacting with us either through this Site (collectively, “Services”).

This Privacy Policy applies to information we collect:

• On this Site.
• In email, chat, text and other electronic message features on our Site
• Through any downloadable features on our Site
• Any socials
• When you interact with us, our advertising or applications on third party websites and services if those applications or advertising.

This Privacy Policy does not apply to information collected by:

• Us offline or through any other means, including on any other website operated by us, or any third party including our affiliates and subsidiaries; or
• Any third party including through any content or advertising that may link to or be accessible from or on the Site.

This Privacy Policy also sets out how we use and disclosure your information and your rights with respect to your personal information that we collect. If you do not agree to any terms of our Company’s Privacy Policy, you agree to no longer use, navigate, access or browse our Site. By continuing to use our Site you are agreeing to the terms of our Privacy Policy.

Use of Site

You must be at least 18 years old to use our Site or the age of majority in your jurisdiction. No one under the age of 18 may provide any information to or on our Site. We do not knowingly collect, use or disclose personal information about visitors under 18 years of age. If you are under 18 years of age you must immediately stop using our Site and not provide any information to us through any function on our Site. If you become aware that we have collected information from anyone under the age of 18 please contact us at info@thehiracollective.com so we may delete that information.

INFORMATION WE COLLECT

We collect certain types of information from you when you visit our Site. By accepting this Privacy Policy, you are expressly consenting to:

• Our collection of information as described below.
• Our use of the information collected.
• The processing of this information.
• Our sharing of data with third-party processors as needed to run our business.

We collect personal information in connection with your visits to and use of the Service. This collection includes information that you provide in connection with the Service, information from third parties, and information that is collected automatically, such as through the use of cookies and other technologies. For further information on your choices regarding your information, see the "Control Over Your Information" section below.

Personal Information: When we use the term "personal information," we mean any information that can be used to identify you, directly or indirectly, as an individual person.

We collect personal information in connection with your visits to and use of the Service. This collection includes:

• Information that you provide in connection with the Service.
• Information from third parties.
• Information that is collected automatically, such as through the use of cookies and other technologies.

For further information on your choices regarding your information, see the "Control Over Your Information" section below.

Here are some examples of the data we collect. However, this may not be a complete list:

Personal Information: Personal identifying information such as your name, billing and/or shipping address, telephone numbers, email addresses, and other demographic and customer profile data information, such as your age and gender.

Scheduling Information: Our Service facilitates communications between Practitioners and Customers, which may include scheduling requests and related communications. We use this information to provide you with our Service.

Financial Information: Financial information (such as credit card or bank account numbers) includes information provided in connection with any transaction you make on our Site. Note that we store limited financial data, as most financial data is transferred to third-party payment processors. We strongly encourage you to review the privacy policy of the third-party payment processors we use to process payment when you purchase anything from our Site.

User Account Information: In order to purchase or access certain Services, we may require you to create a user account and provide your name and/or email address and create a unique password. For your security, we do not have access or knowledge of your password and it is your sole responsibility to keep the password confidential and not share your account details with any other people, including us.

Computer, Browser and Mobile Information: Computer and connection information such as statistics on your page views, traffic to and from the Site, your unique resource locator (“URL”), advertisement data, your internet protocol (“IP”) address, your browsing history, and your Site log information. If you access our Site via your mobile phone, we may collect information about your device, including but not limited to, the model, manufacturer, device identification and your location information.

Social Media Information: We may access personal information from social networking sites and apps, including Information but not limited to, Instagram, Facebook, LinkedIn, YouTube, and Twitter which may include your name, username on any of these platforms, location, email, age, gender, profile picture and any other public information you have included on any of your social media profiles. If you want to limit this data, you should review their privacy and security settings of each social media site and change your privacy settings.

Public Content: When you choose to publicly post content on the Service, such as posting written or video reviews about your experience with a Practitioner or posting a question and/or answer, the information that you post will be viewable to the public. This information may include your name or username, the content of your post, and any additional information you choose to disclose. We use this information to enhance our Service.

Marketing Communications: If you register for our newsletters or updates or are referred to the Service by a Practitioner, we will communicate with you by email. To unsubscribe from promotional messages, please follow the instructions within our messages and review the "Control Over Your Information" section below.

Sensitive Information

We will not request sensitive information from you at any time. Please do not submit any sensitive data to us, including your social insurance or security number, health data, genetic data, or information related to your ethnic origin, religious beliefs, or criminal history. If you do send us this information, then by doing so you are consenting to our use, storage, and processing of this information in accordance with this Policy.

HOW WE COLLECT YOUR INFORMATION

Information You Voluntarily Provide

We collect information you voluntarily and manually provide when you use our Site, such as when you purchase or access Services or certain content on our Site, sign up for our email list or newsletter, submit a form, send us questions, or interact with us through this Site such as when you provide comments, reviews, testimonials or other feedback. Some of the information you manually provide may be personal information, such as your name or email address.

Information from Your Website Browser or Mobile Device

We collect information that is sent to us automatically from your website browser or mobile device, such as your IP address, the name of your operating system, the name and version of your browser, date and time of your visit, page(s) you visit and length of time you spent on each page. The information we receive may depend on your browser or device settings. Information received from your website browser and mobile device typically is not, in and of itself, personally identifiable. However, we may combine it with other information in an attempt to identify you, or we may combine it with information that does identify you.

Tracking Technologies

We collect information when you visit our Site and through our email communications, by using cookies, pixels, website beacons, tags, and other tracking technologies to collect information about your engagement, as well as your browsing and purchasing behaviour. These tracking technologies include:

• Clickstream Data: Through Site access logs we collect your URL, clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying Site usage data, such as the number of hits and visits to the Site. This information is used for internal purposes for research and development, user analysis and business decision making, all of which provides better services to our users. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third-parties for data processing and analyzing.

• Cookies: Cookies collect data sent to us by your computer about (i) the way you interact with our Site, such as when you use certain features or download attachments; (ii) collect data to assess and improve our marketing and advertising; (iii) allow partners and third-parties to use these tracking technologies to track your use of our Site, including on multiple devices; (iv) collect statistical data such as how long you stay on a certain webpage on our Site and the location from where you access our Site. All of this information helps us to improve the Services, provide content based on the interests of our users and improve the functionality of our Site. Most browsers are set to accept cookies by default. In addition, when you first encounter our Site, you will be asked to “consent to cookies.” If you wish to disable cookies, you may do so through your individual browser options. However, this may affect your ability to use or make purchases from our Site. More detailed information about cookie management with specific website browsers can be found at the browsers’ respective websites.

• Website Beacons or Pixels: These are small graphics that help us understand browsing activity and provide a better user experience. Unlike cookies, website beacons and pixels are non-identifiable when you visit a website page.

• Social Widgets: These buttons are provided by third-party social media providers that allow you to interact and access certain social media services when you view a page on our Site. These widgets may collect browsing data, which may be sent to the respective third-party social media provider.

• Third Party Software: We may use third-party software to post advertisements on our Site to oversee marketing or email campaigns, or manage other business initiatives. This third-party software may use cookies or similar tracking technology. We have no control over these third-parties or their use of cookies.

Third-Party Use of Cookies and Other Tracking Technologies

Some content or applications, including advertisements on our Site, are served by third parties, including advertisers, ad networks and/or servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information, or they may collect information, including personal information, about your online activities over time and across different websites and other online services. They may use this information to provide you with interest-based (behavioral) advertising or other targeted content.

We do not control these third parties’ tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly.

Ability to OPT-OUT of Tracking

We may use automated technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). We respect your decision if you want to opt out of tracking for this website. However, if you choose to opt out, some features of this Site, or future features, may not work properly. For example, you may not be able to share content from our Site to social media sites.

If you would like to opt out of tracking or want more information on how to do so, please refer to the resources below:

• You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent.
• To learn how to manage Flash cookie settings, visit the Flash Player settings page on Adobe’s website.
• If you disable or refuse cookies, some parts of this site may become inaccessible or not function properly.
• For more information on opting out of certain tracking and internet-based advertising, visit: https://optout.networkadvertising.org/?c=1
• To learn how to turn tracking on or off on your device,you can visit the following websites:
  • Turn “Do Not Track” on or off/Android
  • Turn “Do Not Track” on or off/Mac

Website Analytics

From time to time, we may use third-party analytic tools operated by third-party companies. These analytic tools may also use cookies or other tracking technologies to analyze visitors’ use of our Site, determine the popularity of content, and better understand online activity. We do not transfer personal information to these third-party vendors. However, by accessing our Site, you consent to the collection and use of your information by these third-party analytic companies.

We recommend reviewing their respective privacy policies and contacting them directly with any questions or requests to delete your information.

Email Policies

We are committed to keeping your email address confidential. We do not sell, rent, or lease our subscription lists to third parties, and we will not disclose your email address except as expressly stated in this Privacy Policy.

In compliance with Canada’s anti-spam legislation, the CAN-SPAM Act of 2003 (Public Law No. 108-187), and the California Consumer Privacy Act of 2018 (“CCPA”), all emails sent from our organization will clearly state the sender's identity and provide clear contact information.

Additionally, all emails will include an option to remove yourself from our mailing list and will contain an “unsubscribe” link at the bottom of each email. If you encounter any issues unsubscribing from our newsletter, please contact us at info@thehiracollective.com to request removal from future emails.

HOW WE USE AND DISCLOSE YOUR INFORMATION

Use of Information

We generally store your data and transmit it to a third party for processing. However, to the extent we process your data, we do so to serve our own legitimate business interests. The purpose of collecting your information through our Site includes but is not limited to:

• Providing our Site and its contents to you
• Fulfilling requests for information, products, or services
• Carrying out obligations and enforcing rights from contracts
• Collecting statistical data for analysis
• Improving Services, marketing, and promotional efforts
• Preventing fraudulent activities and security breaches
• Ensuring compliance with legal obligations

Disclosure of Your Information

We confirm that we only share your information as outlined in this Privacy Policy. We may disclose personal information in certain business operations, including:

• Administering our Site and tasks such as payment processing
• Collaborating with affiliates and brand partners
• Protecting security and investigating policy breaches
• Complying with legal obligations and law enforcement

Retention of Information

We retain your information only as long as necessary to provide Services and comply with legal obligations. Unneeded information will be permanently deleted.

International Data

Your information may be transferred and maintained on servers outside of your jurisdiction. We ensure adequate data protection controls are in place for such transfers.

Processing Your Information

We primarily use third-party processors to handle your data. For a full list of third-party applications we use, please contact us at info@thehiracollective.com.

Protection of Your Information

We employ security measures, including SSL encryption, to protect your personal information. However, no system is 100% secure. If you have concerns, contact us at info@thehiracollective.com.

Event of a Breach

In the unlikely event customer data has been lost, stolen, or potentially compromised, our policy is to alert our customers via email no later than 72 hours of our becoming aware of the event. We will also report such incident to any required data protection authority. We will work closely with any customers affected to determine next steps such as any end-user notifications, needed patches, and how to avoid any similar event in the future.

YOUR RIGHTS

We respect your rights to your personal information and data. You have the right to access, correct, request restriction or deletion of your information, or request how we use your personal information and data collected, as required by applicable law.

• Update or change any information by contacting info@thehiracollective.com.
• Request confirmation of data we hold about you.
• Change your consent to data usage.
• Request a digital copy of your personal data.
• Request deletion of all data we hold about you.
• Opt-out of email correspondence and third-party marketing.
• Restrict or opt-out of data processing.
• Complain to a supervising authority.

If you wish to have any third-parties, including those to whom we’ve transmitted your information, delete your information, you will need to contact those third-parties directly to do so. Upon request, we will provide a list of all third parties to whom we have transmitted your information.

Complaints

This section applies to website visitors and customers in California. The CCPA gives residents of California specific privacy rights. If You reside in California, you have the right to obtain from us, once per year and free of charge, information regarding what information we disclose to third party marketers, and the names and addresses of each third party to whom we disclose Your data. As a Californian resident you also have the right that we request not to sell your data.

If you are a California resident and under the age of 18, you have the right to request that we remove any data that you publicly post on our website. To request removal of your data, please use the contact information listed below. Note that while we will remove your data that is publicly posted on our Site, we may not be able to completely remove that data from our systems.

If You are a California resident and would like to make any of the above requests, please contact us at info@thehiracollective.com. If you make a request, we have 30 days to respond to you.

Nevada Residents Privacy Rights

If you are a resident of Nevada and wish to exercise your right to opt-out of the sale of your data, please send your request to info@thehiracollective.com Changes to our Privacy Policy

We reserve the right to update and change this Privacy Policy and will make our best effort to update the date “Last Updated” at the top of this page each time we make changes. You can review our most recent changes by visiting this page. By continuing to use our Site, you waive specific notice of, and accept all changes to our Privacy Policy made from time to time. We encourage you to return to this page each time you access our Site to ensure you have read our most recent Policy.

CONTROL OVER YOUR INFORMATION

Modifying or Deleting Your Information. If you have questions about reviewing, changing, or deleting your information, you can contact us directly at support@The Hira Collective (15217695 Canada Inc). We may not be able to modify or delete your information in all circumstances.

Access to Your Device Information. You may control our App’s access to your device information through your "Settings" app on your device. For instance, you can withdraw permission for the App to access your location, camera, camera roll, and/or address book. How to Control Your Email Communications Preferences. You can stop receiving promotional email communications from us by clicking on the "unsubscribe link" provided in such communications. We make every effort to promptly process all unsubscribe requests. You may not opt out of service-related communications (e.g., account verification, transactional communications, changes/updates to features of the Service, technical and security notices).

CHILDREN’S PRIVACY

The Hira Collective (15217695 Canada Inc) does not knowingly collect or solicit any information from anyone under the age of 13 on this Service. In the event that we learn that we have inadvertently collected personal information from a child under age 13, we will promptly delete that information. If you believe that we might have any information from a child under 13, please contact us at support@The Hira Collective (15217695 Canada Inc).

LINKS TO OTHER WEB SITES AND SERVICES

The Service may contain links to and from third-party websites of our business partners, advertisers, and social media sites, and our users may post links to third-party websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for their policies. We strongly recommend that you read their privacy policies and terms and conditions of use to understand how they collect, use, and share information. We are not responsible for the privacy practices or the content on the websites of third-party sites.

CHANGES TO OUR PRIVACY NOTICE

We may modify or update this Privacy Notice from time to time to reflect the changes in our business and practices, so you should review this page periodically. When we change the Privacy Notice in a material manner, we will let you know and update the "last updated" date at the top of this page. If you object to any changes, you may stop using our Service. Continuing to use our Service after we publish changes to this Privacy Notice means that you are acknowledging and understand the changes.

CONTACT US

If you have any questions about our Privacy Policy or wish to exercise any of your rights as set out in this Privacy Policy, please contact our dedicated data manager at info@thehiracollective.com.